FAQs
- 32901 CALLE PERFECTO
SAN JUAN CAPISTRANO, CA 92675
(949)429-5120 - 8:00 am - 5:30pm M-F
closed sat & sun
How do I get an estimate?
For the quickest and most accurate estimate, we recommend making an appointment and bringing your vehicle in or simply call 949.859.8639. We also offer FREE estimates with photos taken with your smartphone.
Who pays the deductible?
That is determined by the insurance. Deductible is always collected when repairs are complete and you pick up the vehicle.
Does the insurance check come to me or the body shop?
It can come to either party depending on the timing.
Can I add additional repairs that are not related to the accident?
Of course. We will require an additional estimate but not problem.
Does your company do work for dealerships?
Yes, we do work for a number of local dealerships.
Where do I get a claim number?
Your insurance company will provide it.
If a vehicle has frame damage does it mean the vehicle is a total loss?
Not at all. It depends on the location and severity of the damage.
Can you match paint colors?
Our paint matching system uses the most advanced matching techniques to produce factory standard paint finishes.
Can I get a ride home?
Of course. We provide a courtesy shuttle.
How can I get a rental car?
After signing the paperwork, we will call them to pick you up.
What forms of payment do you accept?
Visa, Mastercard or cash.
What if the repairs cost more than the cost of the estimate?
We will work with your insurance company to ensure all damage is repaired.
Do I have to take my car to the body shop the insurance company suggests?
Absolutely not. California state law guarantees the vehicle owner free choice in choosing a repair facility
Do I have to get 2 estimates?
Not unless you choose.
If my car is under warranty at the dealership, will repairs here be under warranty?
We are a certified repair facility for many makes of car and truck. Please see our list here.
Will parts be preordered?
Depending on the type of accident. Pre-ordering parts is valuable way to save time. Consult with our collision advisor to see your a good candidate for pre-ordering parts.
Will I receive a car wash?
Yes, every car we repair receives a complete wash. Complete details are a separate charge.
Can I wash my car after it's painted?
Yes, but we recommend not waxing you car for 30 days.
Do I need an appointment?
No, but we recommend one. Make an appointment here
What types of vehicles do you work on?
All makes and models; Foreign and Domestic, Electric, Hybrid, Aluminum Body and standard vehicles.
Is this body shop green?
We have been leading the industry in Green technology. We have used Water based paint for 20 years. Before law passed in 2015, we use Dust Extractors when sanding, our car wash clarifies water before it enters the sewers, 1 million BTA burner. incinerates any solids going into the atmosphere, Oil and coolant recovery is disposed through state mandated hazardous waste standards manifest recycling
Do you repair Hybrid/Electric vehicles?
Yes.
We accept all insurance, and are a DRP Direct Repair Program for the following insurance providers:
Range Rover is a leader in aluminum body vehicle construction. Finding a Body Shop to repair Aluminum vehicles is something every Range Rover owner should do. A Certified Collision Repair Facility has special clean rooms to prevent cross contamination of metals and paint. The aluminum frame machine has a zero tolerance for error and must be applied perfectly. Trained and experienced technicians make sure that every aluminum vehicle that enters Prestige Collision South has been repaired to these standards. After a repair at a Certified Aluminum Repair Facility the Warranty remains unchanged.
As a MBZ Certified Body Shop our technicians receive advance skills and training utilizing exclusive tools and services that only a Certified Collision Center can provide. Our facility has state of the art machinery which allows zero tolerance for error. Which means your vehicle will be back to factory conditions when you pick up your keys. And of course all of our work is guaranteed for as long as you own your Mercedes Benz.
Land Rover is pioneering aluminum frames in most of their new vehicles. Some of the benefits of aluminum construction are lower emissions, improved fuel efficiency and vehicle dynamics. With these industry changes, body shops are required to participate in exclusive training on aluminum repair and parts. Only Certified Repair Facilities are authorized to buy parts needed for structural damage repairs and equipment. Our rigorous repair standards ensure your Land Rover is returned to you in its pre-accident condition.
Only Jaguar Authorized Aluminum Repair Facilities have access to exclusive training and genuine Jaguar parts. You can be sure you’re getting the parts and service your Jaguar needs to stay in optimal driving condition. We pride ourselves on getting all aluminum frame vehicles back on the road in their pre-accident condition. Prestige Collision South provides a lifetime Warranty on all repairs.
Prestige Collision South does work on all vehicle makes and models, and provide a lifetime guarantee on all our work. We are a Certified Repair Facility for MBZ, Range Rover, Land Rover and Jaguar.
Prestige Collision South is proud to have an I-CAR Gold certification. Only 10% of body shops meet this high standard for repairs. This certification guarantees our shop maintains a state of the art facility and our technicians have received the highest level of training available for safe and quality repairs.
In 1984, Bernie Gates' dream of opening a body shop became a reality when he and his wife Laurie opened Prestige Auto Collision in Mission Viejo. The shop consisted of 1 building on a sleepy street lined with shops servicing the car industry. They would see many businesses come and go. Prestige would weather many storms and continue to steadily grow. The business would expand, taking over the lot. Utilizing 4 buildings and over 40,000 sq. ft. of secured facilities. This would only be the beginning and the company would expand to include Prestige South and Fabricante. The business continues to employ many members of the family from grandparents to grandchildren.
Recently just had my Mercedes GLS450 repaired here after an accident. They did an amazing job! So attentive to details and kept me apprised of the status the whole time! I appreciate that they were so detailed oriented! The customer service was impeccable and their shop is so clean! Will definitely bring my car here again should I need any work done!
- Shannon K.
This place was a perfection and went above what was expected! They had to fix minor damage to the back bumper from a car accident. They completely cleaned the disaster inside of my vehicle too (side note:that was caused by children NOT the accident lol). My van looks amazing and new
- Lexi E.
Kevin is the nicest person! Such a good agent and very helpful, informative, and kind. Prestige fixed my Honda Civic 2013 after I was hit and they did an excellent job! It is a clean and professional facility with hard-working employees and managers! Thank you prestige collision! And thank you Kevin for the kindness! You are the best! you are all the best! Yay Prestige!
- Indiana C.
I can't say enough about how polite and thorough this shop is. I had a grapefruit size dent in my hood after an object hit me on the freeway. Rob was the only person who confidently told me he could fix it and for cheaper than two other shops. He also got the job done in less than 2 days and took the time to show my kids the vintage cars in the back. The receptionist is lovely as well. This isn't a 'certified' Tesla repair shop but they know what they're doing and don't price gouge you because you drive a Tesla! Fantastic customer service and a great shop overall!
- S.G.
Prestige Collision South repaired a deeply scratched bumper on my Porsche Cayenne. From the initial quote with Rob to the scheduling of the job with Shelly, everything was handled in the most up front and professional manner. In addition, Rob offered to give me a lift to my office in the area. They are caring, and do exactly what they say for the price quoted. Oh, and the work was meticulous! I highly recommend them.
- Cynthia S.
